Ambiguity in public sector performance measurement: a systematic literature review

Purpose This paper presents a systematic literature review aiming at analysing how research has addressed performance measurement systems’ (PMSs) ambiguities in the public sector. embraces ambiguity perspective that PMSs sector coexist with and cope existing ambiguities. Design/methodology/approach The authors conducted Scopus ScienceDirect, considering articles published since 1985, selected journals included Association of Business Schools' Academic Journal Guide (Chartered ABS, 2018). Of 1,278 abstracts matched study’s search criteria, 131 for full reading 37 final discussion. Findings study's key findings concern elements discussed literature. results suggest is still relevant problem measurement, as impossible to be solved therefore needs better understood by researchers managers. analysis allows us summarize antecedents consequences Research limitations/implications study main sources literature, their consequences. exists an issue handled various strategies can implemented managers employees. Practical implications Managers may benefit from this it represent guideline understand organizations or field research. Researchers also summary list issues have been analysed empirical cases provided Social provide insights limit thus contribute improve Originality/value comprehensive on topic. It provides insight suggests what future should attend helping interpret ambiguity, done influence ambiguity.